Companies with high Net Promoter Scores grow 4x faster than others. (source: London School of Economics)
Depending on industry, the value of a one point improvement of CX metrics is worth between $5 million (for credit card industry) and $873million (automotive). (source: Forrester: Drive Revenue Growth with Great Customer Experiences, 2017)
A 1% increase in CSAT leads to a 7% improvement in cash flow. (source: Marketing Science Institute – US)
KPMG's CX Cloud™ puts customer insights in the driving seat of business change. It makes life simpler, by combining your survey data with a range of other tailored or pre-configured signals – from social, through to operational and financial data.
As part of KPMG’s customer & digital practice, we draw on experienced sector specialists, placing all insights in real business context. To build effective business cases, we draw on finance expertise, ensuring every insight is actionable and economically relevant.
In today’s connected world, simply having ‘satisfied’ customers is not sufficient to maintain success. By adopting Net Promoter Score (NPS), the client is tracking how well it is meeting customers’ needs and how to cultivate a more customer-focused improvement culture. Working collaboratively, KPMG Nunwood is helping the client to attain world-class NPS performance.
