Training

Driving consistent CX – the role of measurement

Objective of the session

To understand the role of CX KPIs at various levels throughout the organisation.

Suitable for

Customer experience and insight professionals.

Attendees will learn

• 1 How to measure the critical CX Vision across multiple layers in the organisation.
• 2 The role of a CX Metric framework.
• 3 The pros and cons of specific CX Metrics in context.

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