KPMG Nunwood

Upcoming courses

The connected business: the insight ecosystem

Objective of the session

One of the most important aspects of any CX professional’s role is to be able to drive more customer-centric decision making. To achieve this, organisations need to join all data sources into one analytical structure. This session will cover the concept, the benefits and case studies of success.

Suitable for

All customer experience and insight professionals. Booking is essential as limited places are available (please note, 2 free places available per organisation for full members of our Customer Experience Excellence Centre).

Attendees will learn

  • 1 The 3 key elements of the insight ecosystem
  • 2 Conceptual integration and the steps to success, including stakeholder considerations and the influences of human behaviour
  • 3 How to implement this practically through research activity in your organisation

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28 Feb 2018

28 Feb 10:00AM - 28 Feb 01:00PM

KPMG

Number Twenty, Grosvenor Street, London, W1K 4QJ

  • Price:
  • 300 + VAT

No fee for full CEEC members*

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