Harness the voice of the customer to lead your business to customer experience excellence, with decision support dashboards, best practices and smart alerts.
KPMG's CX Excellence captures voice of the customer feedback across all channels. Get the best out of AI with dashboards to help you understand and engage with customers to create compelling experiences
Enables insights professionals to rapidly design, script and send surveys to selected customers, then easily review data via power user analytics
Tailored dashboards enable pinpoint decision-making about the right actions to help improve performance at business unit level
Global CX benchmarks and examples of best practice, to guide teams to excellence and set the right targets for success
Directly access all data within your insights ecosystem, from surveys to social, allowing power users to quickly create customer analyses and presentations from 'real-time' voice of the customer data.
To further support your strategic goals, we provide customer insights, experience design and CX strategy services.
KPMG's Customer Advisory has extensive capabilities to support customer-centric transformation through Customer Strategy, Experience Design, E2E Transformation and Digital Transformation.
