KPMG Nunwood
Excellence Centre

Video Content

Tomorrow's experience, today - Global CEE Analysis
Webinar

Tomorrow's experience, today - Global CEE Analysis

New experiences and new competitors are now continuously resetting customer expectations. At the same time, new technologies – artificial intelligence, machine learning, bots, predictive analytics and a host of others – are radically changing the way brands engage and interact with their customers. … Read more

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Transforming Businesses around Customer Journeys
Webinar

Transforming Businesses around Customer Journeys

Customer Journey Mapping (CJM) can act as a critical tool for transforming customer experience. When used successfully, it can help organisations radically differentiate themselves from the competition. KPMG Nunwood has identified the five all-important steps that can enable businesses to successfu … Read more

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The connected experience imperative: 2017 UK Customer Experience Excellence analysis
Webinar

The connected experience imperative: 2017 UK Customer Experience Excellence analysis

CX for UK Plc has stalled, but 12 companies have leapt 50 places or more up the rankings over the last five years. On average, these companies achieve four times the revenue growth of the rest of the top 100 brands. Our 2017 UK CEE webinar names the UK companies leading in CX, and reveals: • the mo … Read more

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Engineering a human touch in a digital future - US CEE Analysis
Webinar

Engineering a human touch in a digital future - US CEE Analysis

We are marching inexorably into a new generation of digitally-enabled customer experiences and there is no turning back. Against this backdrop, the question CX professionals ask most frequently is "if human interaction is what drives emotionally meaningful customer experiences, how do we compete in … Read more

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B2B Customer Experience: Winning in the Moments that Matter
Webinar

B2B Customer Experience: Winning in the Moments that Matter

Critical moments that define a successful B2B relationship are increasingly less about price and much more about the customer experience. Every relationship will have 100’s of moments – but we are concerned with the vital few that make the difference between success and failure. In this webinar, we … Read more

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Making memories: 2016 UK Customer Experience Excellence Analysis
Webinar

Making memories: 2016 UK Customer Experience Excellence Analysis

This year’s UK customer experience leaders are all masters at creating memorable moments for their customers. KPMG Nunwood’s Customer Experience Excellence Centre recently studied the UK market for the 7th successive year, drawing on over 10,000 consumer interviews to evaluate 287 brands. In this … Read more

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