KPMG Nunwood

Upcoming courses

An Introduction to Customer Journey Mapping (CJM)

Objective of the session

To provide attendees with an introduction to the CJM discipline and the key ingredients of a best practice approach.

Suitable for

Client-side executives with an interest in / remit for customer journey mapping.

Attendees will learn

  • 1 The fundamentals of the CJM discipline.
  • 2 The key principles of a best practice approach.
  • 3 The tools required to successfully implement CJM within a business.
  • 4 The process and key components of typical CJM projects – focused around ‘as is’ and ‘redesign’ of journeys.

Request further information

06 Dec 2018

10:00AM - 01:00PM


KPMG, Number Twenty, Grosvenor Street, London, W1K 4QJ

  • Price:
  • £300 + VAT*

*No fee for full CEEC members

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