Top 100 CX brands achieve double the rate of revenue growth of their listed counterparts
CX strategy focuses equally on customers, colleagues and culture. Optimising all these dimensions increases productivity by 3.4 times
Reviewing change portfolios through the lens of CX strategy typically highlights 10-20% of projects that can be de-prioritised or postponed
It enables better decision making, faster collaboration, more engaged employees and stronger business cases. It is a next-generation technology designed to remove the heavy lifting of supporting the rollout of your strategy.
As part of KPMG’s customer & digital practice, we are positioned to turn your Customer Experience Strategy into reality. Drawing on deep boardroom and sector management experience, we help bridge the execution gap. Our consulting capability gives us the ability to support you end-to-end: whether your strategy demands driving out cost, restructuring operations, defining new investments or complete digital transformation.
TSB has been undergoing a transformation in more ways than one. In a sector which largely revolves around rules and targets where employees are rewarded depending on how well they achieve their goals, KPMG Nunwood has helped the brand put the optimal CX strategy in place.
