KPMG Nunwood

Engage with other CX professionals at networking events designed to help members turn global customer experience best practice into more effective business results.

Upcoming Events

Upcoming Networking Events

Upcoming Webinars

Transforming businesses around customer journeys

Overview:

This webinar will explore the challenges businesses face in embedding and translating customer journey mapping (CJM) into tangible customer experience transformation, and how best to overcome these.

Suitable for:

All customer experience and insight professionals

Highlights:

  • 1 What are the business benefits of customer journey mapping
  • 2 In an ideal world: The success factors of embedding customer journey mapping
  • 3 In reality: The challenges businesses face and how to best overcome these

Request further information

24 Jan 2018

12:00pm - 01:00pm

Previous Events

Making memories: 2016 UK Customer Experience Excellence Analysis
Webinar

Making memories: 2016 UK Customer Experience Excellence Analysis

This year’s UK customer experience leaders are all masters at creating memorable moments for their customers. KPMG Nunwood’s Customer Experience Excellence Centre recently studied the UK market for the 7th successive year, drawing on over 10,000 consumer interviews to evaluate 287 brands. In t … Read more

Watch Webinar

B2B Customer Experience: Winning in the Moments that Matter
Webinar

B2B Customer Experience: Winning in the Moments that Matter

Critical moments that define a successful B2B relationship are increasingly less about price and much more about the customer experience. Every relationship will have 100’s of moments – but we are concerned with the vital few that make the difference between success and failure. In this webinar, … Read more

Watch Webinar

Engineering a human touch in a digital future - US CEE Analysis
Webinar

Engineering a human touch in a digital future - US CEE Analysis

We are marching inexorably into a new generation of digitally-enabled customer experiences and there is no turning back. Against this backdrop, the question CX professionals ask most frequently is "if human interaction is what drives emotionally meaningful customer experiences, how do we compete i … Read more

Watch Webinar

The connected experience imperative: 2017 UK Customer Experience Excellence analysis
Webinar

The connected experience imperative: 2017 UK Customer Experience Excellence analysis

CX for UK Plc has stalled, but 12 companies have leapt 50 places or more up the rankings over the last five years. On average, these companies achieve four times the revenue growth of the rest of the top 100 brands. Our 2017 UK CEE webinar names the UK companies leading in CX, and reveals: • the mo … Read more

Watch Webinar