Our clients include:


Advanced Mystery Shopping Analytics
Nunwood’s Market Analytics division has developed a series of statistical solutions aimed at delivering efficient resource allocation from mystery shopping programmes. Whilst this relies on the imposition of a subjective metric into a programme, the benefits of doing this are to:

• Understand what the key drivers of the customer service experience are

• Overlay performance on each of these importance scores

• Arrive at a resource allocation solution to ensure scarce resources are being allocated to the areas where the greatest financial benefit can be achieved

Nunwood also works with it’s mystery shopping clients to ensure that the results derived from any mystery shopping programme are fair. This is especially the case within the retail sector, where differences in individual store circumstances can have a significant bearing on a store’s potential performance.

Intelligent Benchmarking from Market Analytics aims to level the playing field by assessing mystery shopping scores within the context of each individual store’s individual circumstances. Our experience shows that Intelligent Benchmarking can improve the performance measurement of stores by at least 20%

Finally, the team at Nunwood work with it’s financial clients on programmes to develop employment and retention programmes for call centre environments. The integration of mystery shopping data, alongside hard employee and business metrics (such as length of tenure) – delivers an overarching view of the employee base, strengths and weaknesses, and informs future training and development needs.


Nunwood: "Profit Through Knowledge"


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