Fizz: Voice of the Customer Software

Making the right decision for your customer

Fizz: Voice of the Customer Software helps colleagues work together to create better business results.

Powered by customer and operational insights, Fizz provides real-time alerts, prioritises strategic issues and diagnoses root causes. It helps teams to plan their actions and access the best possible solutions.

Fizz: Voice of the Customer Software Introduction Brochure

Voice of the Customer programmes create customer experience excellence and competitive advantage

Delivers Growth

Delivers Growth

The UK customer experience top 100 achieved double the
5-year revenue growth of the FTSE 100.

Engages Colleagues

Engages Colleagues

Organisations that have over 50% employee
engagement retain over 80% of their customers.

A tailored solution for your business, four modules built around your needs:

Feedback and Alerts

Feedback and Alerts

My Reports

My Reports

My Actions

My Actions

My Solutions

Engages everyone in achieving customer experience excellence

Head of Customer Experience/Insight

Store/Branch Manager

Digital Channel Manager

Individual Agent/Colleague

Link Fizz: Voice of the Customer Software to your wider CEM activities:

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Unite around a single guiding vision and accelerate transformation

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Create brilliant and commercially effective customer journeys

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Focus customer investments, reduce costs and ensure ROI

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Turn customer feedback into rapid, focused improvement