The Six Pillars™

Customer Experience Excellence Centre

The Six Pillars™

The Six Pillars™ are the universal characteristics of all brilliant customer experiences. Strong performance across all six is shown to:

Increase acquisition, via advocacy
Create long-term shareholder value
Guarantee a market leading customer experience ranking

The Six Pillars™ is a way of unlocking these benefits. It enables KPMG Nunwood clients to integrate cutting-edge, international best practice into their businesses.

Explore The Six Pillars™

 

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Derived from over 1 million consumer brand evaluations, The Six Pillars™ are universally validated across all tested industries

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The Six Pillars™ – How it works

A programme of global customer experience research and evaluation

Over one million evaluations

Over 800 brands

Across three continents

Identify top performing customer experience brands

Identify the fastest improving customer experience brands

Best practice analysis: what can we learn?

Text and root cause analysis of customer reviews

Internal analysis of culture and governance

Access Excellence Centre Resources

The Six Pillars™ allows us to apply best practice analysis to specific business challenges

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Unite around a single
guiding vision and
accelerate transformation

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Create brilliant and
commercially effective
customer journeys

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Focus customer
investments, reduce costs
and ensure ROI

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Turn customer feedback
into rapid, focused
improvement

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Engaging dashboards,
analysis, action plans and
resources

Drives increases in scores across all The Six Pillars™

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Guaranteed business benefits

Increase acquisition, via advocacy

Create long-term shareholder value

Guarantee a market leading customer experience ranking

To learn more, or to request an evaluation of The Six Pillars™ for your own business, please contact us

Contact us