Welcome to Nunwood

We help businesses create consistently brilliant customer experiences.

Our approach is uniquely ‘full-service’. This means we join up customer strategy, experience measurement, feedback technology and frontline training. By connecting the dots, our clients delight their customers more frequently and achieve their commercial goals more easily.

customer experience excellence centre logo

THE CUSTOMER EXPERIENCE EXCELLENCE CENTRE

The Nunwood Customer Experience Excellence Centre researches how the world’s best organisations create brilliant experiences. Our analysis spans three continents, showing the internal and external characteristics brands must adopt in order to excel.

CLICK TO ACCESS THE EXCELLENCE CENTRE

 

THE SIX PILLARS

Based on semantic analysis of over 500,000 consumer reviews, six pillars consistently emerge as defining customer experience excellence for the world’s best brands.

Nunwood six pillar - personalisation Nunwood  six pillar - integrity Nunwood six pillar - expectation
Nunwood six pillar - time and effort Nunwood six pillar - resolution Nunwood six pillar - empathy